HR & Workforce · Performance
Supervisions and appraisals that actually develop your people.
Move beyond the once-a-year appraisal to continuous, calibrated performance management. Clear goals, fair 360° feedback and normalised decisions in one platform — with the supervision and appraisal records that evidence a well-led service for CQC.
Complete performance suite
From goal setting to calibrated, evidenced decisions.
Manage the entire performance lifecycle with fairness and transparency — supervisions, appraisals, goals, feedback, competencies and analytics in one place.
Goal setting & OKRs
Cascade organisational objectives to individual goals. Track progress in real time with auto-rollups and alignment badges.
360° structured feedback
Fully structured 360 feedback with reviewer nomination, weighted scores, anonymous options and aggregate scoring.
Calibration & normalisation
Run calibration sessions, normalise scores using bell-curve distribution and remove bias with reviewer guidance tools.
Competencies & care skills
Role-based competency frameworks for care and clinical staff with gap analysis to plan targeted development and succession.
Analytics & insights
9-box grid, normalised distributions, trend analysis and bias-detection dashboards for confident, evidenced decisions.
Rewards & recognition
Instant appreciation, awards and recognition linked to performance, actioned seamlessly from supervision and appraisal outcomes.
AI-assisted goal suggestions
Optional AI helps suggest SMART goals and objectives based on role, past goals and organisational priorities.
Feedback sentiment analysis
AI-driven sentiment insights (optional) surface trends and areas requiring registered-manager attention.
Customisable review rounds
Configure review round rules flexibly. Add or remove actors mid-cycle, adjust workflows and adapt processes on the fly.
Goal cascading & alignment
Align the whole service to shared priorities.
Cascade organisational priorities to teams and individuals with auto-rollup and conflict detection. Managers see alignment badges that show how well individual goals map to higher-level objectives.
Auto-rollups & progress
Team and home progress auto-rolls up to organisational objectives.
Alignment badges
A visual badge shows goal alignment and priority mapping.
Conflict detection
Spot overlapping or conflicting goals across teams before they go live.
Goal hierarchy example
Improve resident quality-of-life score across all homes in FY 2026
Achieve 98% care-plan review compliance
Complete NVQ Level 3 and mentor two new starters
Advanced 360° feedback
Structured, fair and bias-resistant.
Capture meaningful feedback from managers, peers and stakeholders with templates, weights and anonymisation controls — so ratings are comparable and defensible.
Reviewer controls
- Reviewer weighting (manager, peer, direct report)
- Anonymous or named feedback options
- Reviewer nomination & approval workflow
Structured templates
Pre-built templates with behavioural anchors reduce subjectivity and make ratings comparable across reviewers.
Aggregate & insights
Aggregate reviewer scores, show normalised peer averages and surface correlation with goal achievement.
Calibration & normalisation
Fair and consistent across every team.
Ensure fairness across homes and teams with configurable calibration sessions and score normalisation workflows.
Calibration controls
- Create calibration sessions with selected managers
- Normalise reviewer scores by distribution or manual adjustment
- Capture calibration notes & decisions (audit trail)
Bell-curve visualisation
Preview how scores will be distributed after normalisation. Adjust the curve shape to match your policy.
Flexible review cycles
Supervisions, appraisals or continuous — your call.
Choose from multiple frameworks or build your own — traditional annual appraisals, regular supervisions or modern continuous feedback.
Review types & frequencies
Annual appraisal
PopularFrequency: Once a year
Participants: Manager + Self
Supervision
PopularFrequency: Every 4–8 weeks
Participants: Supervisor + Staff member
Mid-year review
Frequency: Twice a year
Participants: Manager + Self
Probation review
PopularFrequency: 30 / 60 / 90 days
Participants: Manager + HR
Return-to-work / project
Frequency: As needed
Participants: Manager + Team
Continuous
Frequency: Ongoing
Participants: All stakeholders
Rating methods
5-point scale
65% of providersExceptional to Needs Improvement
4-point scale
20% of providersExceeds to Below Expectations
3-point scale
10% of providersAbove / Meets / Below
Custom scale
5% of providersDefine your own
Rating distribution
360° continuous feedback
No more once-a-year surprises.
Foster a culture of continuous improvement with regular feedback from all stakeholders.
Manager feedback
Regular 1:1s
Ongoing check-ins with the line manager or supervisor.
360° feedback
Quarterly
Structured feedback from peers, direct reports, colleagues and managers.
Self assessment
Before reviews
Staff self-reflection and calibration inputs.
Instant feedback
Anytime
Real-time kudos and observations captured on the go.
Real-time feedback features
- Instant appreciation and kudos
- Anonymous feedback option
- Feedback request workflows
- AI-powered sentiment analysis
- Feedback analytics dashboard
Feedback stats
Comprehensive evaluation framework
Goal achievement
40%Objective / KPI completion rate (auto-rollup enabled).
Core competencies
30%Role-specific care and clinical skills assessment.
Values & behaviours
20%Alignment with organisational values and person-centred care.
Peer feedback score
10%Aggregated weighted score from peers and stakeholders.
Based on weighted average with calibration adjustments.
Multi-dimensional assessment
Look beyond goal achievement alone.
Evaluate performance across multiple dimensions. Customise metrics and weightings by role and team to get a holistic, person-centred view of each staff member.
Competency framework
Clinical & care skills
Leadership
Communication
Problem solving
Values & behaviours
- Person-centred, resident-first mindset
- Dignity, respect and safeguarding
- Collaboration & teamwork
- Ownership & accountability
9-box talent matrix
Spot your future leaders and stretch your talent.
Identify high performers and high potentials to inform promotions, succession planning and development investment.
Performance vs potential matrix
Action plans by category
Stars (15%)
Fast track for senior and leadership roles
High potentials (20%)
Invest in development programmes
Core contributors (45%)
Maintain engagement and upskill
Underperformers (20%)
Structured performance improvement plans
Distribution stats
Rewards & recognition
Celebrate great care, instantly.
Build a culture of appreciation with peer-to-peer recognition, awards and rewards linked to performance — a real driver of retention in care.
Recognition programmes
Instant recognition for exceptional care
Monthly recognition for top performers
Kudos and thank-you notes from colleagues
Year-end awards for outstanding achievements
Performance-linked rewards
Pay & progression
Non-monetary rewards
- Additional annual leave days
- Funded training & qualifications (NVQ / Care Certificate)
- Conference and CPD sponsorship
- Flexible working arrangements
- Special projects & assignments
Performance analytics
Evidence a well-led service with data.
Track trends, identify top talent and make data-driven decisions — with the reports that evidence supervision and appraisal compliance for CQC.
On the go
Performance management from anywhere.
Set goals, give feedback and complete supervisions and appraisals from your mobile. Calibrated views are available for managers too.
Goal tracking
Update progress anytime.
Instant feedback
Give and receive on the go.
Supervision notes
Capture meeting notes.
Review submission
Complete appraisals from mobile.
Recognition
Send kudos instantly.
Analytics
View performance metrics.
Calibration
View calibration outcomes.
Team view
Track team performance.
Built for CQC well-led
Supervisions, appraisals, competencies and development plans live alongside your staff and training records, so approved outcomes flow straight into each person's profile — no double keying. Every supervision note, rating and calibration decision carries an audit trail, giving you the evidence a well-led service needs at inspection.
Ready when you are
Ready to transform your performance culture?
Build a culture of fairness and high performance with structured goals, continuous feedback and transparent, evidenced appraisals — see it running on a service like yours.