Care Management System · Incidents & Safeguarding
Report at the bedside. Reach the manager in minutes.
An incident is a governance artefact in its own right — its own record, lifecycle and CQC register, not a note buried in a feed. A carer captures it where it happened; it lands home-scoped in the manager’s queue, safeguarding-first, within minutes.
Capture what happened, properly, at the point of care
A carer who notices something — a fall, unexplained bruising, an altercation — taps an incident straight from the resident. They record the type, when and where, what happened, the harm level, and the immediate action taken, with a photo for evidence.
- Immediate action becomes required as soon as harm reaches a moderate level.
- Safeguarding, family-notified and GP-notified flags captured on the spot.
- Photo evidence attached using the same trusted capture pipeline as daily notes.
Routed to the manager without any new chase
The captured incident appears in the manager’s workspace queue — home-scoped and ordered safeguarding first, then by harm, then recency. The manager reviews, records an outcome, toggles safeguarding, and moves it through its lifecycle from open to closed.
- Pull-based routing means it’s in front of the manager within minutes — no separate alert to wire up.
- A full lifecycle: open → under review → actioned → closed, each step attributed and timed.
- A safeguarding-first register that’s ready when CQC asks to see it.
Visible to the next shift, read-only
For continuity, incidents also surface on the resident’s timeline — so the next carer always has the full picture, while response and ownership stay clear.
- Read-only cards with a safeguarding accent — the next carer is aware of what happened, without being able to alter the record.
- The essentials show inline — incident type, harm level, location and who reported it — so the context is clear at a glance, no need to open the full record.
- It sits in chronological order among the day’s notes, so the incident reads in the flow of everything else that happened to the resident.
- The lifecycle and actions stay firmly in the manager’s hands — care continuity and governance control, without the two getting in each other’s way.
A carer notices unexplained bruising during personal care, taps an incident — and the manager and safeguarding lead see it within minutes.
Issues are caught and acted on quickly, with the evidence trail building itself — exactly what the law and the regulator expect.
See it on your floor
Book a walkthrough with your care setting in mind — we’ll show capture, oversight and the evidence trail end to end.
Book your demo