Care Management System · Family Portal
Keep families close, without adding to the workload
Families want to know their loved one is safe, settled and cared for. The FlexiEle Family Portal gives them a secure window into the care record — and keeps every conversation inside the system, not in staff WhatsApp groups.
Sign in with a phone number, nothing more
Family members sign in with just their phone number and a one-time passcode — no account to set up, no app store hunt required. They land on a home scoped to their resident, and switch between people they care about in a tap.
- One-time passcode sign-in — no password to forget, no app to install.
- Each family member sees only the resident (or residents) they’re linked to.
- The same secure portal on web and mobile — families choose whichever suits them.
One home for every family, on any device
On the web, families get a rich home on a single screen: a “Your family” rail to switch between residents, the resident’s card, this week’s summary, a feed of recent moments and a live message thread. On mobile it’s the same portal, laid out for a phone.
A person-first “About Me”
Families can read the person-centred “About Me” — life history, preferences, routines and what matters most — alongside the care-plan goals that are appropriate to share. Clinical risk detail stays with the care team.
How “About Me” is built into the care planWeekly wellbeing updates & recent moments
Each week the family gets a gentle, plain-English summary of how their resident’s week has gone, plus a running feed of recent moments — activities, meals, sleep, mood, family contact — drawn straight from the care record rather than written by hand.
Linked to everyone they care about
One family member can be linked to several residents — both parents in the same home, for example — and switch between them in a tap. Each resident is fully scoped to their own updates and messages.
- Recent moments are tagged — activity, family contact, sleep, nutrition, mood.
- The weekly summary is generated from the care record, not re-typed by staff.
- Nothing to chase: the update is ready for the family, every week.
Two-way messaging with the care team
A mediated chat lets families reach the care team and hear back — carers relay and reply on the resident’s behalf, and the resident’s own words are clearly marked. Families can share photos and videos, and every note is reassuringly labelled as carried to their loved one by the care team.
- Conversations stay inside the system — not in staff WhatsApp groups.
- The resident’s own words are shown distinctly, in their voice.
- Photos and videos can be shared safely, both ways.
Family involvement is a core part of person-centred care — and a signal inspectors look for. The Family Portal makes involvement effortless and evidenced: every update and message lives in the resident’s record.
On the roadmap
Coming soon- Visit booking
- Video calling
- A “thinking of you” media relay
- Family surveys
See it on your floor
Book a walkthrough with your care setting in mind — we’ll show capture, oversight and the evidence trail end to end.
Book your demo