Structured incident reporting
A consistent form for every fall, injury, near miss and safeguarding concern — captured at the point of care, not written up from memory.
Every incident — routed,and learned from.
Incident and safeguarding reporting that sends each concern to the right person automatically, prepares the CQC statutory notification, and surfaces the pattern across incidents before it becomes the next one.
The problem
An incident logged is not an incident learned from.
On paper, an incident form goes into a folder. The notifiable ones are missed or reported late; the learning loop is rarely closed; and the pattern — three falls in the same room, always after lunch — stays invisible until someone is seriously hurt.
CQC does not only ask whether an incident happened. It asks whether it was investigated, acted on, and learned from — and whether you can show it.
Incidents & safeguarding
From a concern to closed learning.
Auto-routing
Each concern reaches the right person — manager, nominated individual, safeguarding lead — automatically, the moment it is raised.
CQC statutory notifications
When an incident is notifiable, FlexiEle flags it and prepares the CQC notification — Regulation 18 statutory reporting, with the detail already filled in.
Pattern detection
Recurring themes surfaced across incidents — the resident falling more often, the time of day, the location — before it becomes the third fall.
Predictive risk scoring
Risk scoring for falls and avoidable hospital admission, so attention reaches the people most likely to come to harm first.
Immutable audit trail
Every entry time-stamped, attributed and unalterable — the defensible record a serious incident review or an inspector relies on.
The learning loop, closed
A fall at 14:32, handled before the shift ends.
A carer logs a fall on the app. FlexiEle routes it to the manager and the nominated individual, checks whether a Regulation 18 notification is due, adds it to the incident-pattern view, and opens the investigation and duty-of-candour workflow.
The loop runs from report → investigate → act → recorded learning — and the learning is the evidence, not an afterthought.
- Routed to the right people, instantly
- Regulation 18 notification checked & prepared
- Investigation & duty-of-candour workflow opened
- Added to the incident-pattern view
- Learning recorded — and filed as CQC evidence.
Inspection-ready
The evidence a closed loop builds.
A safety culture that recognises, investigates and learns from incidents is the heart of Safe KLOE 1, Safety culture; protecting people from abuse and improper treatment is Safe KLOE 4, Safeguarding. FlexiEle files the trail against both as the work is done.
See it for yourself
See an incident routed in real time.
Book a 20-minute demo and we'll log an incident, watch it route, prepare the notification and land in the pattern view — on a service like yours. No slides, no pressure.