A window into the day
Daily notes, photos and visit confirmations — the right detail, shared as care happens, not a data dump at the end of the week.
Families read your reviewsbefore they call you.
An informed family is a calm family — and a five-star review. The family portal turns the relationship with relatives into something that protects your reputation, and your occupancy.
The problem
Silence is where the worry grows.
Care England research found 62% of families want digital updates about their relative's care — and only 41% receive them. Source: Care England, 2026 A family left in that gap fills it with worry — and worry becomes a phone call to the manager, then a lukewarm review, then an empty bed that takes months to fill.
A family portal is now table stakes. The difference is whether it is one a family actually uses.
Family engagement
The right information, warmly shared.
“Your carer is on the way”
A simple message that tells a family the afternoon visit is coming — the small reassurance that prevents the anxious phone call.
Two-way scoped messaging
Families can reach the service on channels you control — questions answered in one place, not lost across texts and voicemails.
Compliments & complaints
Every piece of feedback captured, tracked and closed — with the “you said, we did” trail an inspector asks to see.
Resident-controlled privacy
The resident decides exactly what is shared, with whom — and can change or switch it off at any time. Privacy by design, not as a setting.
Built for the non-technical
A portal an 80-year-old spouse can use without help — large, plain, calm — because a portal nobody opens is no portal at all.
Privacy by design
The resident decides what the family sees.
A care record holds the most sensitive information there is. Sharing it with family is a kindness — but only on the resident's terms. In FlexiEle, sharing is resident-controlled, granular and revocable: the person chooses what is shared, with whom, and can change or stop it at any time.
That is not a feature buried in settings — it is how the portal is built, and it is what UK data protection law requires: specific, documented, revocable consent.
- The resident chooses what is shared
- And exactly who can see it
- Changed — or switched off — any time
- Every share consented and logged
- Privacy by design, not a setting to find.
Inspection-ready
The evidence an engaged family builds.
Involving people and those close to them is the evidence behind Caring KLOE 2, Person-centred care; the feedback and complaints loop feeds Responsive KLOE 2, Listening to and responding to feedback. FlexiEle files both as the portal is used.
See it for yourself
See the family portal on a phone.
Book a 20-minute demo and we'll show the family side as a relative sees it — and the privacy controls as the resident sets them. No slides, no pressure.